bajok Frequently Asked
Questions

Creating a bajok account takes less than three minutes. Visit bajok.io, click the registration button, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, you will receive a verification code via SMS to confirm your mobile number, after which your account is active and ready to use.

bajok requires a valid National Identity Card (NID) for identity verification. You will need to upload a clear photo or scan of the front and back of your NID, along with a selfie holding the document. In some cases bajok may also request a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of submission.

No. bajok strictly permits one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you have forgotten your login credentials, use the password reset option on the login page rather than creating a new account.

If you cannot log in to bajok, first use the "Forgot Password" link on the login page to reset your password via your registered email or mobile number. If the problem persists — for example your account appears locked or suspended — contact bajok support at [email protected] with your registered mobile number and full name. The support team is available 24 hours a day, 7 days a week.

To permanently close your bajok account, email [email protected] from your registered email address with the subject line "Account Closure Request". Include your full name and registered mobile number. Any remaining balance will be returned to your verified withdrawal method within 5 business days. Note that account closure is permanent and cannot be reversed; if you only need a temporary break, consider using the time-out tool instead.

bKash deposits on bajok are processed instantly in the vast majority of cases — funds appear in your bajok wallet within seconds of a successful bKash transaction. During peak hours or occasional network congestion on the bKash side, processing can take up to 5 minutes. If your deposit has not appeared after 15 minutes, contact bajok support with your bKash transaction ID for a manual check.

The minimum deposit on bajok is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may carry a higher minimum of ৳500 due to processing thresholds. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional verification step.

The minimum withdrawal on bajok is ৳500 for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. Withdrawals to the same payment method used for your most recent deposit are prioritised to comply with anti-money-laundering procedures. There are no withdrawal fees charged by bajok, though your payment provider may apply their own transaction charges.

Nagad withdrawals from bajok are typically processed within 1 to 4 hours once your request has been approved. Approval itself usually happens within 30 minutes during business hours. Withdrawals submitted on weekends or public holidays in Bangladesh may take slightly longer. You will receive an SMS confirmation from Nagad once the funds land in your mobile wallet.

bajok follows standard anti-money-laundering (AML) practice: withdrawal funds are returned to the same payment method used for the corresponding deposit where possible. If your deposit method does not support withdrawal (some bank cards are deposit-only), bajok's support team will guide you through an alternative verified withdrawal route. You cannot withdraw to a payment method that has never been used for a deposit on your account.

bajok offers a full range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI internationals, and Bangladesh Tigers matches. You can place pre-match bets before a game starts or live in-play bets as the action unfolds. Available markets include match winner, top batsman, total runs, wickets, over/under, and many more. Odds are displayed in decimal format and update in real time during live matches.

All BPL bets on bajok are settled according to the official match result as declared by the Bangladesh Cricket Board (BCB). If a match is abandoned due to weather or other circumstances and the Duckworth-Lewis-Stern (DLS) method is not applied, all pre-match bets are voided and stakes returned. In-play bets placed after the point of abandonment may be settled differently — full details are in bajok's Sports Betting Rules.

Yes. bajok is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply visit bajok.io in your mobile browser (Chrome, Firefox, or Safari) for a smooth, responsive experience. All games, betting markets, deposits, withdrawals, and account management features are available on mobile. A dedicated bajok app may be released in future; check the site for announcements.

RTP (Return to Player) varies by slot title on bajok, but the platform hosts games exclusively from certified providers such as Pragmatic Play, NetEnt, Microgaming, and Spribe, whose titles carry independently audited RTPs typically ranging from 94% to 97%. The RTP for each game is displayed in its information panel before you start playing. Higher RTP means a lower house edge over the long run, though short-session outcomes are determined by a certified Random Number Generator (RNG).

Yes. All games on bajok — including slots, live casino tables, and virtual sports — are provided by licensed third-party game studios that use certified Random Number Generators (RNGs) audited by independent testing laboratories. bajok does not modify game outcomes. Live casino games (such as live roulette and live baccarat) are streamed from professional studios operated by providers like Evolution Gaming and Ezugi, with real dealers and transparent gameplay.

bajok offers a welcome bonus to newly registered and verified players on their first deposit. Bonus amounts and percentage matches are displayed on the promotions page and may vary by season or campaign — for example, special offers are often available during BPL season, Eid, and the T20 World Cup. Always read the full bonus terms before claiming, as welcome bonuses are subject to wagering requirements that must be met before withdrawal.

Wagering requirements on bajok specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the resulting winnings can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in eligible bets before withdrawing. Not all games contribute equally — slots typically contribute 100%, while live casino table games may contribute 10–20%. Full contribution rates are listed in each offer's terms.

Yes. All bajok bonuses carry an expiry date, which is stated clearly in the bonus terms at the time of claiming. Typically, welcome bonuses must have their wagering requirements completed within 30 days of activation. Free spins, where offered, usually expire within 7 days. Any uncompleted bonus balance is forfeited automatically when the expiry date passes. bajok recommends reading bonus terms in full before activating any offer.

Winnings generated from a bonus cannot be withdrawn until the full wagering requirement attached to that bonus has been satisfied. Once the wagering requirement is met, the remaining bonus balance converts to real withdrawable funds. Any withdrawal request made before the wagering requirement is complete will result in the bonus and associated winnings being forfeited. Your real-money balance (deposited funds not tied to a bonus) can always be withdrawn independently.

Yes. bajok operates a tiered VIP program that rewards consistent players with enhanced benefits including higher withdrawal limits, dedicated account managers, faster processing times, exclusive reload bonuses, and invitations to VIP-only tournaments. Players are assessed for VIP tier upgrades based on their wagering activity over a rolling period. Contact [email protected] to enquire about your current tier status or eligibility for VIP consideration.

bajok operates as an international online gaming platform using industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the bajok servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. bajok supports responsible gaming and applies strict KYC and AML procedures to maintain a safe environment for all players.

The minimum age to register and play on bajok is 21 years old. This applies to all players in Bangladesh without exception. bajok verifies age during the KYC process using your National Identity Card. Any account found to belong to a person under 21 is immediately and permanently closed, all activity is voided, and any deposited funds are returned. bajok is committed to preventing underage gambling.

To self-exclude from bajok, navigate to the Responsible Gaming section in your account dashboard and select the self-exclusion option, or email [email protected] with the subject "Self-Exclusion Request". Self-exclusion takes effect immediately. Your account is closed, all marketing is stopped, and re-registration is blocked. Any balance is returned to your verified payment method within 5 business days. Permanent self-exclusion cannot be reversed.

Yes. bajok allows you to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your account dashboard. Limits take effect immediately when decreased. Any increase to an existing limit is subject to a 7-day cooling-off period — a deliberate safeguard against impulsive decisions. You can also set loss limits and session time limits through the same dashboard section.

Your bajok account balance is held securely and is separate from bajok's operational funds. In the event of a dispute, account suspension, or platform issue, your balance remains protected and is not forfeited without cause. If your account is suspended pending a verification review, no bets can be placed but your funds are preserved. Contact [email protected] for any balance-related queries and bajok will respond within 1 hour.