bajok Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and bajok ("bajok", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bajok.io and its associated subdomains, mobile applications, and APIs (collectively, "the Platform").

By accessing the Platform, creating a player account, making a deposit, placing a bet, participating in any promotional offer, or otherwise using any service provided by bajok, you acknowledge that you have read and fully understood these Terms and that you agree to be legally bound by them.

These Terms should be read in conjunction with bajok's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form an integral part of the overall agreement between you and bajok. In the event of any conflict between these Terms and a specific promotional offer document, the more specific document shall take precedence solely in respect of the conflict.

bajok reserves the right to modify, update, or replace these Terms at any time. Continued use of the Platform after any such changes take effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. All changes will be published on this page with an updated effective date.

Use of the bajok Platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. bajok enforces a strict minimum age policy of 21+ for all registered users. This requirement is absolute and non-negotiable.
• You are accessing the Platform as an individual acting on your own behalf and not as a representative or agent of any third party.
• You are not a resident of any jurisdiction in which accessing online gaming or sports betting services is prohibited by applicable law.
• You are of sound mind and are not placing bets or wagers under the influence of substances that impair your judgment.
• You have not previously been self-excluded from bajok or any affiliate platform, unless such exclusion period has formally expired and your account has been reinstated by bajok support.

bajok employs age verification procedures and reserves the right to request documentary proof of age at any time. Accounts suspected of being registered by or used by minors will be suspended immediately pending investigation. Any winnings accrued on an account that is subsequently confirmed to belong to a person under 21 years of age will be forfeited without exception.

To access bajok's full range of services — including deposits, withdrawals, betting markets, and casino games — you must register a player account. The following conditions apply to registration and account maintenance:

• One Account Per Person: Each individual may hold only one registered account on the bajok Platform. Duplicate accounts are strictly prohibited. bajok will close all duplicate accounts and may confiscate balances held within them.
• Accurate Information: You must provide accurate, complete, and truthful information during the registration process, including your legal full name, date of birth, address, mobile number, and preferred payment method. Providing false information is grounds for immediate account termination.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. bajok will not be liable for any loss resulting from unauthorised access caused by your failure to protect your credentials.
• Verification (KYC): bajok may at any time request identity verification documents, including a national identity card (NID), passport, or utility bill. Failure to provide requested verification documents within the stated timeframe may result in withdrawal restrictions or account suspension.
• Account Ownership: Accounts are non-transferable. You may not sell, transfer, assign, or pledge your bajok account to any other person under any circumstances.

bajok reserves the right to decline any registration application at its sole discretion without being required to provide a reason for doing so.

bajok accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other methods as may be added from time to time and displayed in your account dashboard.

• Minimum Deposit: The minimum deposit amount is ৳200 per transaction unless otherwise stated in a specific promotional offer.
• Processing Time: Deposits made via bKash and Nagad are credited to your bajok account within 30 seconds under normal operating conditions. Delays caused by third-party payment providers are outside bajok's control.
• Currency: All account balances, bets, and transactions on the bajok Platform are denominated in Bangladeshi Taka (BDT). No currency conversion is applied to domestic payment methods.
• Own Funds: You must only deposit funds that belong to you. Depositing funds sourced from criminal activity, money laundering, or third-party funding is strictly prohibited and may be reported to relevant authorities.
• Deposit Fees: bajok does not charge fees for deposits. However, your payment provider may apply their own transaction charges, for which bajok bears no responsibility.
• Failed Deposits: If a deposit transaction fails after funds have been debited from your payment account, you must contact bajok support at [email protected] with your transaction reference number. bajok will investigate and resolve confirmed failed deposits within 3 business days.

bajok is committed to processing withdrawals promptly and transparently. The following conditions govern all withdrawal requests:

• Minimum Withdrawal: The minimum withdrawal amount is ৳500 per transaction.
• Withdrawal Methods: Withdrawals are processed to the same payment method used for the corresponding deposit, where technically possible. Withdrawals to a different method may be permitted at bajok's discretion following enhanced verification.
• Processing Time: Standard withdrawal requests are processed within 15 to 60 minutes for bKash and Nagad. VIP Platinum and Diamond tier members benefit from priority processing. Withdrawals may take longer during high-volume periods, system maintenance windows, or when additional verification is required.
• Verification Requirement: bajok reserves the right to request identity verification documents before processing any withdrawal, regardless of the amount. This is a standard anti-fraud and anti-money-laundering measure.
• Wagering Requirements: Bonus funds and any winnings generated from bonus funds are subject to applicable wagering requirements. Withdrawals of bonus-derived funds will not be processed until the relevant wagering requirement has been satisfied. Please refer to the specific terms of each promotion for details.
• Withdrawal Limits: Maximum withdrawal limits may apply and vary by account tier. VIP tier members are eligible for higher limits. Current limits are displayed in your account dashboard.

bajok reserves the right to delay or decline a withdrawal if it has reasonable grounds to suspect fraud, collusion, manipulation of games, or a breach of these Terms. In such cases, bajok will notify the user and conduct an investigation before releasing funds or taking further action.

bajok offers a range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, VIP cashback, and seasonal promotional offers tied to events such as the BPL cricket season, IPL, Eid, and Pohela Boishakh.

• Eligibility: Each promotion specifies its own eligibility criteria. You must read and satisfy those criteria to qualify. bajok may verify eligibility before awarding promotional credits.
• Wagering Requirements: Unless a promotion explicitly states "zero wagering requirement" (as is the case with the bajok VIP cashback program), all bonus funds are subject to wagering requirements. Wagering requirements specify how many times a bonus amount must be turned over in real-money bets before the resulting balance can be withdrawn.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus promotion may be active on your account at any given time. Attempting to claim multiple concurrent bonuses is prohibited.
• Abuse Prevention: bajok actively monitors for bonus abuse, including but not limited to: using multiple accounts to claim the same promotion, placing opposing bets to qualify for a bonus without genuine gaming intent, and coordinating with other players to exploit promotional offers. Confirmed abuse will result in forfeiture of the bonus and associated winnings, and may result in permanent account closure.
• Expiry: All bonuses have an expiry date. Any unused bonus balance or unmet wagering requirement remaining after the expiry date will be forfeited automatically. Expiry dates are stated in the applicable promotion terms.
• Modification: bajok reserves the right to modify, suspend, or withdraw any promotion at any time. Where a promotion is discontinued mid-campaign, bajok will make reasonable efforts to notify affected users.

All bets placed and games played on the bajok Platform are subject to the following general rules, as well as any sport-specific or game-specific rules displayed within the relevant section of the Platform:

• Bet Acceptance: A bet is only considered accepted once you receive a confirmation notification from the Platform. Bets placed during a system error or connectivity failure may be voided at bajok's discretion.
• Odds: Odds are displayed in decimal format and are subject to change until a bet is confirmed. The odds applicable to your bet are those displayed at the precise moment of confirmation.
• Void Bets: bajok reserves the right to void bets where there is evidence of a pricing error, system fault, or where the relevant event is cancelled, postponed, or abandoned in accordance with the applicable sport rules. In such cases, the stake will be returned to your account.
• In-Play Betting: In-play (live) bets may be accepted or rejected at bajok's discretion. bajok accepts no responsibility for in-play bet delays caused by network latency or third-party data feed interruptions.
• Casino Games: All casino games use certified random number generators (RNG) provided by licensed game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. Return-to-player (RTP) rates for each game are stated within the game information panel.
• Maximum Payout: Individual game and bet payout limits apply. Maximum payout limits are displayed in the relevant game or market settings. bajok is not liable to pay winnings in excess of the published maximum payout for any single event, session, or transaction.

bajok's decision on the settlement of all bets and gaming outcomes is final, subject only to any dispute resolution process described in Section 13 of these Terms.

The following conduct is strictly prohibited on the bajok Platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where legally required:

• Registering more than one account, whether directly or through a proxy, nominee, or third party.
• Providing false, misleading, or incomplete information during registration or at any subsequent point when information is requested by bajok.
• Using automated tools, bots, scripts, or software to interact with the Platform in a manner not intended for human users.
• Exploiting software errors, glitches, or vulnerabilities in the Platform for financial gain. Any winnings obtained through exploitation of a technical fault are not valid and will be reversed.
• Engaging in collusion with other players, match-fixing, or any form of coordinated manipulation of game or betting outcomes.
• Attempting to launder money or use the Platform in connection with any activity that constitutes a criminal offence under applicable law.
• Attempting to access the accounts of other users or to interfere with the Platform's security systems, servers, or infrastructure.
• Using VPN, proxy, or anonymisation tools to circumvent geographical restrictions or to obscure your true identity or location.
• Engaging in abusive, threatening, or harassing behaviour toward bajok staff or other users via any communication channel.
• Sharing your account credentials with any third party or allowing any other person to operate your account on your behalf.

bajok is committed to promoting responsible gaming practices and provides a comprehensive suite of tools to help users maintain control over their gambling activity. All responsible gaming tools are available free of charge directly from your account dashboard.

• Deposit Limits: Set daily, weekly, or monthly deposit caps that prevent you from depositing beyond your chosen threshold.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified duration, along with a net result summary.
• Cooling-Off Period: Take a temporary break from gambling for a defined period of 24 hours to 30 days. During a cooling-off period, you cannot deposit or place bets.
• Self-Exclusion: Permanently exclude yourself from the bajok Platform. Self-exclusion is irrevocable for the agreed exclusion period and cannot be reversed upon request before the period expires.

bajok strictly enforces its 21+ age restriction. Users who believe they may have a gambling problem are encouraged to contact our support team at [email protected] or to consult independent organisations that specialise in gambling harm prevention. Gambling should be a form of entertainment, not a source of financial distress.

For full details, please review bajok's dedicated Responsible Gaming Policy.

All content on the bajok Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall compilation of the Platform — is the exclusive property of bajok or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming and entertainment purposes. This licence does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform for commercial purposes without bajok's express written consent.
• Use data mining, robots, scraping, or similar data gathering or extraction methods on any part of the Platform.
• Frame or mirror any content from the Platform on any other server or device without bajok's prior written authorisation.
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any software component of the Platform.

The bajok name, logo, and all associated brand identifiers are trademarks of bajok. Unauthorised use of any bajok trademark is prohibited.

To the fullest extent permitted by applicable law, bajok excludes all liability for any loss or damage of any kind arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or business opportunities, whether direct or indirect.
• Losses arising from reliance on inaccurate odds, market data, or game information displayed on the Platform due to technical errors or third-party data feed failures.
• Interruption or unavailability of the Platform due to scheduled or emergency maintenance, cyber-attacks, infrastructure failures, or events beyond bajok's reasonable control (force majeure).
• Unauthorised access to your account arising from your failure to maintain the confidentiality of your login credentials.
• Decisions you make in reliance on information provided on the Platform that does not constitute advice.

Where liability cannot be fully excluded by law, bajok's total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total amount deposited by you in the 30-day calendar period immediately preceding the event giving rise to the claim.

bajok provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Either party may terminate the account relationship at any time, subject to the following conditions:

• Voluntary Closure by User: You may request the closure of your bajok account at any time by contacting [email protected]. Any verified balance remaining in your account at the time of closure will be returned to your registered payment method, subject to completion of any outstanding KYC verification requirements.
• Termination by bajok: bajok reserves the right to suspend or permanently terminate your account without prior notice if you are found to have breached any provision of these Terms, if bajok has reasonable grounds to suspect fraud or illegal activity, or if continued operation of your account poses a legal, regulatory, or reputational risk to bajok.
• Balances on Termination: In cases where bajok terminates an account due to a breach of these Terms, any balance remaining in the account may be forfeited. This includes winnings derived from prohibited conduct, bonus abuse, or fraudulent activity.
• Effect of Termination: Upon termination of your account, all licences and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, limitation of liability, and dispute resolution — shall continue to apply.

These Terms shall be governed by and construed in accordance with the laws applicable to the operation of online gaming services in the jurisdiction in which bajok is registered. In the event of any dispute arising out of or in connection with these Terms or the use of the Platform, the parties agree to first attempt to resolve the matter through good-faith negotiation.

Users who wish to raise a dispute must contact bajok's support team at [email protected] with a written description of the issue. bajok will acknowledge the dispute within 3 business days and endeavour to reach a resolution within 14 business days of acknowledgement.

If a dispute cannot be resolved through negotiation within the stated timeframe, either party may pursue resolution through applicable legal channels. bajok's decisions on bet settlement and game outcomes, made in accordance with these Terms and the applicable game or sport rules, are final and not subject to legal challenge except in cases of demonstrable technical error or fraud.

bajok reserves the right to amend, update, or replace these Terms & Conditions at any time and for any reason, including changes in applicable law, business requirements, or platform functionality.

When material changes are made to these Terms, bajok will publish the updated Terms on this page with a revised effective date and, where reasonably practicable, notify registered users via the email address associated with their account or via an in-platform notification.

Your continued access to or use of the bajok Platform following the publication of revised Terms constitutes your acceptance of and agreement to those revised Terms. If you do not accept the revised Terms, you must discontinue use of the Platform and may request account closure as described in Section 12.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to raise a formal dispute, please contact bajok's support team using the details below. All correspondence must be in English.

Support Email: [email protected]

Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6)

Live Chat: Available from within your account dashboard after login.

bajok aims to respond to all formal enquiries within 3 business days. For urgent matters related to account security or suspected unauthorised access, please use the live chat function for the fastest response.