bajok Privacy Policy

bajok ("bajok", "we", "us", "our") operates the online gaming and sports betting platform accessible at bajok.io and its associated subdomains, applications, and APIs (collectively, the "Platform"). bajok is committed to protecting the privacy and personal data of every user who accesses or interacts with the Platform.

This Privacy Policy ("Policy") describes how bajok collects, uses, stores, shares, and protects personal information relating to registered users, prospective users, and visitors to the Platform (collectively referred to as "you" or "the User"). This Policy applies to all data processing activities conducted by bajok in connection with the operation of the Platform.

By creating an account, making a deposit, placing a bet, or otherwise using the bajok Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data in the manner described herein. If you do not agree with any part of this Policy, you must not use the Platform.

This Policy should be read in conjunction with bajok's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform. All three documents are available at all times via the links in the footer of every bajok page.

bajok collects two categories of personal data: data you provide directly to us, and data we collect automatically through your use of the Platform. The following table summarises the specific types of personal data we collect and hold:

bajok does not collect or store full payment card numbers. bajok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (other than photographic ID supplied for KYC verification purposes), or health data, unless specifically required for responsible gaming compliance purposes and with your explicit consent.

bajok collects personal data through several distinct channels, each described below:

• Direct Registration: When you create a bajok account, you actively provide your name, date of birth, mobile number, email address, and preferred payment method. This data is submitted via the registration form on the bajok Platform.
• KYC Verification: When bajok requests identity verification, you upload documentary evidence such as your National Identity Card (NID), passport, or a recent utility bill. These documents are processed by bajok's compliance team for the sole purpose of verifying your identity and age.
• Payment Transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or other accepted payment methods, transaction metadata — including the payment account reference and transaction amount — is recorded by bajok's payment processing systems.
• Platform Interaction: Your activity on the bajok Platform is recorded automatically. This includes the games you play, the bets you place, the markets you browse, the promotions you claim, and the time and duration of your sessions. This data is used for platform analytics, personalisation, and fraud detection.
• Cookies and Tracking Technologies: bajok uses cookies, web beacons, and similar technologies to collect Technical Data and Usage Data as described in Section 8 of this Policy. You can manage your cookie preferences through your browser settings.
• Support Interactions: When you contact bajok's support team via live chat or email, the content of those communications is recorded and retained as Communications Data for quality assurance and dispute resolution purposes.
• Third-Party Verification Services: bajok may use third-party identity verification services to cross-reference the information you provide during KYC verification. These services may access national identity registries or credit reference databases to confirm that your details are accurate and consistent.

bajok processes your personal data for the following specific and documented purposes. We do not process your data for any purpose beyond those listed here without first obtaining your explicit consent or updating this Policy accordingly:

• Account Creation and Management: To create and maintain your bajok player account, verify your login credentials, and ensure you can access the Platform services you are entitled to use.
• Age and Identity Verification: To confirm that you meet bajok's minimum age requirement of 21 years and that your identity is genuine, in compliance with bajok's responsible gaming obligations.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods. Financial data is processed to execute and record all transactions accurately.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account manipulation, bonus abuse, money laundering, and other prohibited conduct as defined in bajok's Terms & Conditions.
• Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other legal or regulatory obligations applicable to bajok's operations.
• Responsible Gaming: To administer and enforce deposit limits, cooling-off periods, self-exclusion elections, and other responsible gaming tools requested by users. bajok may also proactively monitor usage patterns to identify potential problem gambling behaviour and reach out where appropriate.
• Customer Support: To handle and resolve your support requests, account queries, payment disputes, and any formal complaints you submit to bajok.
• Platform Improvement: To analyse aggregated usage data and improve the functionality, performance, and user experience of the bajok Platform, including the sports betting interface, casino game selection, and payment flow.
• Promotional Communications: Where you have opted in to receive promotional communications, to send you information about bajok bonuses, promotions, VIP tier updates, and relevant events such as BPL cricket tournaments, Eid special offers, and seasonal campaigns.

bajok processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and bajok — namely, the Terms & Conditions you accepted when creating your account. This includes account management, payment processing, and providing access to betting and gaming services.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including AML and KYC regulations, age verification requirements, and any lawful information request from a competent authority.
• Legitimate Interests: Processing is conducted in pursuit of bajok's legitimate business interests, including fraud prevention, platform security, abuse detection, and improving the quality and performance of the Platform. bajok ensures that these legitimate interests are balanced against your privacy rights and do not override your fundamental freedoms.
• Consent: Where bajok relies on consent as a legal basis — for example, for sending optional promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may withdraw consent by contacting [email protected] or updating your account communication preferences.

bajok does not sell or transfer your personal data to third parties for their own commercial purposes. However, bajok may share your personal data with selected third parties in the following limited and documented circumstances:

• Payment Service Providers: Your financial transaction data is shared with payment processors such as bKash, Nagad, and Rocket solely to facilitate the processing of your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purpose of executing the transaction.
• Identity Verification Services: During the KYC process, your identity documents and personal details may be shared with third-party identity verification providers to confirm the accuracy of the information you have supplied. These providers operate under strict data processing agreements with bajok.
• Game Content Providers: When you play casino games on bajok, the game engine is operated by a licensed third-party game studio such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, or Microgaming. These providers may receive limited session data (such as your player session token and bet amounts) to operate the game correctly. They do not receive your identity or contact data.
• Legal and Regulatory Authorities: bajok may be required by law to disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities in response to a lawful request, court order, or legal process. bajok will notify you of any such disclosure to the extent permitted by law.
• Professional Advisers: bajok may share personal data with its legal counsel, accountants, auditors, or other professional advisers in the context of obtaining professional advice, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of bajok's business, your personal data may be transferred to the acquiring entity as part of that transaction. bajok will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.

All third parties with whom bajok shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with bajok's documented instructions.

bajok retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention periods apply:

After the applicable retention period expires, bajok will securely delete or anonymise your personal data so that it can no longer be associated with you. Anonymised and aggregated data that cannot identify any individual may be retained indefinitely for statistical and analytical purposes.

bajok uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns, maintain session integrity, and deliver a personalised experience. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential to the functioning of the Platform. They enable core features such as user authentication, session management, and security. The Platform cannot operate correctly without these cookies. They cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, interface settings, and recently viewed game categories — to provide a more personalised experience across sessions.
• Analytics Cookies: bajok uses analytics tools to understand how users interact with the Platform. This includes data on page visits, navigation paths, session durations, game preferences, and feature usage. All analytics data is processed in aggregated, anonymised form wherever possible.
• Security Cookies: These cookies assist bajok's fraud detection and prevention systems by monitoring for unusual or suspicious account activity patterns. They are part of bajok's commitment to keeping your account and funds safe.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookie categories may affect the functionality of the Platform. bajok does not use third-party advertising cookies or behavioural tracking cookies for the purpose of delivering targeted advertising on external platforms.

bajok implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bajok Platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. This ensures that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data stored on bajok's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to authorised bajok personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and undergo data protection training.
• Penetration Testing: bajok's Platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: bajok maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, bajok will notify affected users and relevant authorities as required by applicable law, without undue delay.
• Two-Factor Authentication: bajok strongly recommends enabling two-factor authentication (2FA) on your account for an additional layer of security beyond your password.

As a user of the bajok Platform, you hold a number of rights in relation to the personal data we hold about you. bajok is committed to respecting and facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of Access: You have the right to request a copy of the personal data that bajok holds about you, along with information about how that data is processed. bajok will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as email address and phone number) directly from your account dashboard.
• Right to Erasure: You have the right to request that bajok deletes your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to bajok's legal retention obligations, meaning some data may need to be retained even after an erasure request.
• Right to Restrict Processing: You have the right to request that bajok restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to bajok processing your personal data on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, bajok will cease that specific processing immediately.
• Right to Withdraw Consent: Where bajok processes your data based on your consent (for example, for promotional communications), you may withdraw that consent at any time by contacting [email protected] or updating your account notification settings.

To exercise any of the above rights, please contact bajok's support team at [email protected] with the subject line "Data Rights Request". Please include your registered name and account ID so that your request can be verified and processed without delay.

The bajok Platform is strictly intended for adults aged 21 years and over. bajok does not knowingly collect personal data from individuals under the age of 21. The Platform contains gambling content that is entirely unsuitable for minors, and bajok actively enforces its minimum age policy through age verification procedures at the point of registration and during KYC checks.

If bajok becomes aware that personal data has been collected from a user who is under 21 years of age, the account will be suspended immediately, all associated personal data will be deleted as promptly as possible, and any balance in the account — including any winnings — will be forfeited in accordance with bajok's Terms & Conditions.

The bajok Platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), or support tools. These third-party services operate under their own privacy policies and terms of service, which are entirely independent of bajok's Privacy Policy.

bajok bears no responsibility for the privacy practices, data handling procedures, or security standards of any third-party service provider. If you interact with a third-party service in connection with your use of bajok — for example, completing a bKash mobile money transfer — you do so subject to that provider's terms and privacy policy. bajok encourages you to review the privacy policies of any third-party services you interact with.

bajok does not control the content or practices of third-party websites that may be linked to from the Platform, and access to such websites is entirely at your own discretion and risk.

bajok reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in bajok's data processing activities, or improvements in our privacy practices. All updates will be published on this page with a revised effective date displayed at the top of the document.

Where changes to this Policy are material — meaning they affect the way bajok processes your personal data in a manner that could have a significant impact on your privacy — bajok will notify registered users via the email address associated with their account or via an in-platform notification prior to the changes taking effect.

Your continued use of the bajok Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you must discontinue use of the Platform and may request account closure in accordance with the procedure described in bajok's Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajok processes your personal data, please contact bajok's support team using the details below. bajok is committed to responding to all privacy-related enquiries within 5 business days.

• Email: [email protected]
• Subject Line: Use "Privacy Policy Enquiry" or "Data Rights Request" for faster routing to our data protection team.
• Live Chat: Available 24/7 via your bajok account dashboard in English and Bengali.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

bajok treats all privacy-related communications with strict confidentiality. Your enquiry will be handled only by authorised personnel and will not be disclosed to any party outside of bajok except as required by law.